Advance FOH Core

3min February 1st, 2024
A FOH training program designed as an introduction into management roles.

The Advance FOH Core program is an extensive training tool for front-of-house operations, encompassing everything from marketing and sales, financial analytics, safety compliance, to customer service excellence and venue operations. It provides students with information on social media engagement, event management, Leadership and promoting positive mental health, while also providing training in all relevant AVC systems.

Follow this link to fill out the form in Op Central

Advance Self Paced Learning Sign Up

See below for a list of the modules and units contained within this program:

 

Marketing & Sales

Marketing & Sales

  • Intro to Marketing Team
  • Organic Social Media
  • Quarterly Marketing Meeting
  • Major Event Day Process
  • The Pass Info

FANZO

  • Sports Scheduling
  • POS

Worldwide Print

  • Generic Collateral
  • Bespoke venue artwork

Vouchers/EONX

  • Helping a Customer Purchase AVC Voucher Through Website
  • App Training Guide /The Pass
  • Redeem a Voucher

SharePoint

  • Navigating sharePoint Basics
  • Marketing Ideas Hub
  • Venue Posters/Venue Photos Social Media
  • Monitoring POS and Relevance

Ivvy

  • Function Feedback
  • Venue Site Visit Training
  • What Layout is Right for your Venue and Knowing your Venues Set Up
  • How to Read a BEO /Dashboard

Finance /Analytics

Armaguard

  • Change Orders
  • Cash Clearances and Collections -FRP

Using Analytical Data

  • Effectively Review Service Standards Through Analytical Data

Power BI

  • WFP bev Consolidated
  • Workforce Planning & Why
  • Daily WFP Bev
  • Bev Top 40

VRS

  • LAF End Of Week Reporting
  • Overheads
  • EON Banking H&L
  • EON Commentary
  • FRP – Analysis FRP Cahs Variances

FRP

  • FRP-Introduction
  • Petty Cash
  • FRP -Short Term Creditors
  • Accommodation
  • Tenders
  • FRP Gaming, KENO and TAB

Converga

  • Approving Invoices
  • Retrieving an Invoice
  • Converga Trouble shoot -I Can’t Sign my Invoice
  • Capex Procedure

Safety & Compliance

OH&S

  • OH&S 101
  • OH&S 101 for Leaders
  • Safety Served First

HIGA

  • Roster Training
  • Public Holiday Rostering/GUIDE
  • Part Time Agreement
  • HIGA wage

HR Venu App

  • Transfer
  • Variation

Page Up

  • Creating a New Job
  • Adding a New Applicant
  • Managing Applicants in Page Up
  • Basic Interview Skills

Employee Performance Management Procedure

  • Managing Workplace Absenteeism
  • Managing Conduct Issues
  • Managing Performance

SharePoint

  • Rockstar Shift
  • EAP
  • Initial Care
  • Incident Matrix

Elumina

  • Incident Reporting
  • Authority Inspections
  • Elumina Dashboard-Retrieving an Incident

Able to Clearly Communicate and Train on AVC Policies and Procedures

  • Whistleblower Policy
  • Rostering, Timekeeping and Attendance
  • Equal Opportunity, Diversity and Inclusion
  • Socialising in Venues and Work Related Functions
  • Cash Handling and Venue Security Policy
  • Alcohol and Drug Policy
  • Leave Policy
  • Code of Conduct
  • Student Visa Policy
  • Beerline Cleaning
  • Understanding of Venue Policy and Procedure
  • All Safety and Compliance 100% Completion
  • Wastage Record Keeping Guide

Payroll

  • Time Sheet Exemption

Promotes Positive Mental Health in Venue

  • Safe Spaces
  • Active Communication

Training

  • AVC 101
  • EEO / Harassment & Bullying Training
  • AVC New Starter Training Day
  • CPR Training – First aid certificate – Certificate on file
  • People & Culture – Bullying
  • People & Culture – Discrimination
  • Steps of Service – Restaurant

Operations Venue - General

Workplace

  • Workplace 101

H&L

  • Mix & Match
  • Check to see any variances in my COGs
  • How to Check a Product Recipe
  • How to Check What Decrements from a Product
  • How to Print a Tax Invoice for Tables and Functions
  • Stock Transfers From Bar to Kitchen
  • How to Add a Button Onto your Keymaps
  • PLU Sales Ranking
  • Stock Transfer from Venue to Venue – Sending Stock
  • Stock Transfer from Venue to Venue – Receiving Stock
  • Running EOW After Stocktake
  • Discounts
  • Setting up Stocktake Group Selection
  • Invoicing
  • Reporting Series: 1. Stock In Location
  • Reporting Series: 2. PLU Sales Ranking
  • Reporting Series: 3. Problem Stock Report
  • Reporting Series: 4. Void Sales Summary Report
  • Reporting Series: 5. Supplier Purchases
  • How to check and search your debtors account
  • How to Add Credit and Cash off a Table to an Account
  • Why does POS ask for INV Codes part 1
  • Why does POS ask for INV Codes part 2
  • What is sysinfo
  • Adding a new user

HumanForce

  • Approving Time Sheets
  • Availability check
  • Manager Dashboard
  • Template Rostering to Budget
  • Publish & Confirming Shifts
  • How to Find Forecast to Hit Budget Labour
  • Working Out How Much you Can Spend on a Casual Roster From Forecasted Sales
  • Hf quick Links
  • Pulling a Daily Run Sheet From HF
  • Worked Hours Report
  • Changing Rostering Filters
  • Adding a Roster Into HF

Soundtrack

  • How to Add Playlists
  • Volume Control-In Venue System

Oracle

  • Job Status
  • Job Quote “Job quote, awaiting SOM – oracle”
  • How to lodge a job

Review Tracker

  • Dashboard
  • Replying to Review

Muso Training

  • Muso Introduction
  • Logging Into Muso
  • Getting Familiar With the Platform
  • Booking Process Overview
  • My Acts
  • Inviting New Suppliers
  • Muso Booking Commissions
  • Muso Help Centre
  • In App Tutorials
  • AVC SharePoint
  • Contacts

Security Staff Management and CCTV Operations

  • Can Liaise With Security
  • Can Save CCTV Footage on Hard Drive
  • Full Understanding of CCTV Operations Venue Specific
  • Burglary Training

Leadership

Health and Wellbeing

  • Factors Affecting Wellbeing
  • Promote Organisational Wellbeing
  • Increase Team Wellbeing
  • Promote Personal Wellbeing
  • Seven Dimensions of Employee Wellbeing
  • Effective Health and Wellbeing Strategy
  • Implement an Organisational Wellbeing Strategy
  • Wellbeing Program Development
  • Solicit Feedback
  • Employee Engagement
  • Review Strategy
  • Wellbeing Strategy and Change

Building Emotional Intelligence

  • Emotional Intelligence
  • Daniel Goleman’s 5 elements to Emotional Intelligence
  • Emotional Strengths and Weaknesses
  • Work Related Stress and Stressors
  • Responding to Stressors or Triggers

Leading Effective Operations

  • Introduction
  • Daily Run Sheet
  • Team Objectives and Work Processes
  • Characteristics of Leadership
  • Common Leadership Styles

Promote Team Cohesion

  • The ‘how to’ of Great Feedback
  • Role Model
  • Participation and Accountability
  • Challenges Happen – Conflict
  • AVC’s Expectations
  • Communicate Openly with Management
  • Fundamental Principles of Open Communication
  • Advantages of Open Communication
  • Communication from Management to the Team

Lead and Facilitate a Team

  • Performance Planning Process
  • Performance Improvement Plan (PIP)
  • Accountability

Coordinate Teams and Individuals

  • Communicate Responsibilities
  • Task Allocation
  • Diversity
  • Practice Inclusive Behavior

Lead Effective Workplace Relationships

  • Conflict Resolution
  • 10 Common Signs of Conflict

Communication Strategies

  • Respectful Communication
  • Effective Listening Techniques

Managing Performance and Conduct

  • Managing Performance and Conduct Guidelines
  • Approaches for Addressing Underperformance or Misconduct
  • Formal Performance Meeting Process
  • Considerations When Managing Poor Performance
  • Reasonable Managment Action & Procedural Fairness
  • Useful Conversation Principles
  • Stakeholder Input
  • Document Conversations
  • Support Services
  • Action Follow-up & Evaluate Effectiveness
  • Areas for Improvement

Cutomer Obsession

Customer Experience

  • Delivering Exceptional Service
  • Cleanliness and it’s Effect on Sales
  • Understanding Environment as an Emotional Manipulator
  • Lighting
  • Temperature Control
  • Audio Visual
  • TVS/Screens
  • Pre-empting a Customer’s Needs
  • Basic Body Language
  • Advanced Body Language (Using Body Language to Gain Empathy with Customers)
  • Thinking Service Level 1
  • Thinking service Level 2
  • Pe-empts Customer Complaints and Manages Ahead of Time
  • Conflict Resolution
  • Conflict as an Opportunity

Surprise & Delight

  • Understanding of Venue Surprise & Delight Process
  • Has Attended Customer Obsession Training
  • Sevenrooms Tags

Licensing / Legal

Understanding of Licensing Conditions and Redline Plan with Ability to Train and Enforce with Staff

  • Understand Where to Locate the Venue Redline Plan
  • Understanding of RSA Procedures
  • Understanding of Venue Capacity and Where to Find in Venue
  • Can Locate and Identify Liquour License and Where Kept in Venue
  • Can Locate Approved Managers Signage in Venue

Understands and Enforces all General Legislative Requirements

  • RSA
  • Liquor License
  • Gaming
  • Food Safety
  • Tobacco

Procurement

Ebev

  • Ebev Overview
  • Product Knowledge
  • Purchase Orders and Invoicing 1
  • Purchase Orders and Invoicing 2
  • Purchase Orders and Invoicing 3

Venue Operations - Gaming

Cashing in a Ticket

  • SharePoint OPS System
  • Gaming Machine Volume (SA specific)
  • Problem Gambling Signs
  • Daily Room Set-up
  • Maintaining Gaming Room
  • Customer Engagement

Venue Operations - F&B

Order at Table

  • Edit & Add Specials
  • Wait Times & Removing Sold out Items

ODM/Trouble shoot

  • Google Chrome Updates -Trouble shoot
  • How to Send New Products to ODMs
  • How to Increase and Decrease the Size of your ODM Screen
  • Turning on Auto Expedite
  • ODM -Wait Time Report

7Rooms

  • Bookings/General Reservations (IPAD) 1
  • Bookings/General Reservations (IPAD) 2
  • Bookings/General Reservations (IPAD) 3
  • Manage Servers
  • Editing your Floor Plan
  • Auto Assigning/Assigning Tables (IPAD)
  • Creating a Waitlist/Walk in Tables
  • How to Collect, Store & Charge Credit Cards
  • Pre-Shift (IPAD)

Uber Eats

  • Reviews
  • Charging off Uber Eats at EON
  • Removing OOS Items

AVC Live

  • Placing an Order Bar Fruit & Consumables
  • Placing an Order by Template
  • Maintaining Order Templates
  • Receiving an Order
  • Creating Order Templates
  • Placing an Order by Supplier

Product Knowledge – Wine – Know your Venue

  • Your Wines by the Glass (Green A category wine list for all 4 states)
  • Your Wines by the Glass (Green B category wine list WA)
  • Your Wines by the Glass (Green B category wine list VIC)
  • Your Wines by the Glass (Green B category wine list NSW)
  • Your Wines by the Glass (Green B category wine list QLD)
  • Your Wines by the Glass (Red A category wine list for all 4 states)
  • Your Wines by the Glass (Red B category wine list WA)
  • Your Wines by the Glass (Red B category wine list VIC)
  • Your Wines by the Glass (Red B category wine list NSW)
  • Your Wines by the Glass (Red B category wine list QLD)

Product knowledge -Beer Basics

  • Beer Service
  • Beer Glassware
  • The Perfect Pint Pour
  • What is Beer
  • Types of Beer
  • Beer Flavour Profiles
  • Lager

Beer

  • Pale Ale
  • IPA
  • Sours
  • Stout
  • Cider
  • Craft Beers
  • Non-Alcoholic Beer
  • Seltzer

Wine Basics

  • Wine Service
  • Wine Glassware
  • White Wine Basics
  • Sparkling Wine Basics
  • Rose Wine Basics
  • Red Wine Basics
  • How to Taste Wine
  • Wine Handling and Storage
  • Reading a Wine List
  • Food and Wine Pairings
  • Helping Our Customers Choose Wine
  • Understanding Wine Lingo (Tannins, Dry, Budget, etc.)
  • House Wines

Wine

  • Chardonnay
  • Sauvignon Blanc
  • Prosecco
  • Champagne
  • Pinot Noir
  • Shiraz
  • Malbec
  • Riesling
  • Rose
  • Cabernet Sauvignon
  • GSM
  • Tempranillo
  • Natural Wines
  • Sweet & Fortified Wines
  • How to Open Wines

Cocktail and Spirits Basics

  • Bar Equipment (Tools)
  • Spirit & Cocktail Glassware
  • Bar Set Up/Mise En Place (1/2 steps)
  • Bar Calls
  • SOP Spirit /Basics
  • SOP Cocktails
  • The Rail
  • Building a Round
  • Bar Service
  • Bar Back
  • Garnishes

Cellar Management

  • Cellar Maintenance

Venue Operations - Accommodation

RMS

  • Accommodation Bookings
  • AVC Room Standards
  • AVC Room Standards Continued – Standardised Room Items
  • AVC Room Standards Continued – Fixtures Schedule
  • AVC Room Standards Continued – Standard Bed
  • AVC Room Standards Continued – Finishing
  • AVC Room Standards Continued – Room Set up
  • RMS System
  • Reservations/ Payments – Creating a Credit Card Token /Stripe Payment Gateway
  • Payments – Creating a Credit Card Token /Stripe Payment Gateway
  • Front Office
  • SOP Front Office
  • Finance /Accom
  • Guest Experience
  • House rules

In the spirit of reconciliation, Australian Venue Co. acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Australian Venue Co. is a place free from discrimination, where everyone belongs. We respect and celebrate the diversity of our communities, including people of all cultural and faith backgrounds, classes, gender and sexual identities, ages and abilities and we are committed to creating a safe and welcoming space for all.