Frequently Asked Questions

Are your staff vaccinated? 

100% of our staff must comply with the state government vaccine requirements in their state. This means that our staff in Sydney & Victoria must have had both vaccinations to return to work. 

In Queensland, employees have until December 17 to provide proof of double vaccination, and December 24 for Northern Territory.  

If I am vaccinated do I still have to check in with the QR Code upon entry? 

Yes. All people entering the venue are still required to check in with the QR code. 

How will you know if someone has a legitimate exemption from vaccination? 

The government will determine who has an authorised exemption from vaccination. We do not determine who has an authorised exemptions, it is our understanding that those with an exemption will be provided a vaccine passport by the government. 

Do staff & customers have to provide a recent negative covid test to enter the venue? 

No. There are currently no requirements in any states to provide a negative COVID-19 test to enter the venue. 

Do state mandated vaccination policies apply to customers who are drinking & dining outdoors? 

Yes. The state government mandates for vaccination at hospitality venues includes customers who are attending any part of our premises, including rooftops, balconies, beer gardens, patios and footpath dining areas. 

Do state mandated vaccination policies apply to customers who are attending private events at your venues? 

Yes. The state government mandates for vaccination at hospitality venues includes customers who are attending our premises for any reason, including private events in private function rooms. This also applies to full venue hire events. 

Will you still close your venue for deep cleaning if there has been a confirmed COVID case at the venue? 

We are strictly adhering to all policies and procedures for responding to a confirmed covid case after re-opening, as directed by the state government. We are waiting for further advice from health authorities on how to update these policies after re-opening in NSW & Victoria. 

Vaccinations aren’t mandated by the government in the state that I live in. I am booking a private event at your venue, can I request only fully vaccinated staff to work at my event? 

Please let us know if you would like only vaccinated staff to work at your private function. We will confirm whether this will be possible for your function. Please note that all of our staff in NSW & Victoria are required to be fully vaccinated against COVID-19. 

Could you please clarify your policy on double-vaccination checking? 

As double vaccination will be mandatory for entry to all hospitality venues under the government public health order, our COVID marshals will be checking vaccination status for all patrons upon entry. 

What proof is required for our staff in Venues? 

Providing proof of double vaccination to management is a requirement for our employees to return to work in Sydney and Melbourne. In Queensland, employees have until December 17 to provide proof of double vaccination, and December 24 for Northern Territory.