Frequently Asked Questions

Are your staff vaccinated? 

100% of our staff must comply with the state government vaccine requirements in their state. This means that our staff in New South Wales, Queensland, Northern Territory and Victoria must have had both vaccinations to return to work. 

If I am vaccinated do I still have to check in with the QR Code upon entry? 

Yes. All people entering the venue are still required to check in with the QR code. 

How will you know if someone has a legitimate exemption from vaccination? 

The government will determine who has an authorised exemption from vaccination. We do not determine who has an authorised exemptions, it is our understanding that those with an exemption will be provided a vaccine passport by the government. 

Do staff & customers have to provide a recent negative covid test to enter the venue? 

No. There are currently no requirements in any states to provide a negative COVID-19 test to enter the venue. 

Do state mandated vaccination policies apply to customers who are drinking & dining outdoors? 

Yes. The state government mandates for vaccination at hospitality venues includes customers who are attending any part of our premises, including rooftops, balconies, beer gardens, patios and footpath dining areas. 

Do state mandated vaccination policies apply to customers who are attending private events at your venues? 

Yes. The state government mandates for vaccination at hospitality venues includes customers who are attending our premises for any reason, including private events in private function rooms. This also applies to full venue hire events. 

Will you still close your venue for deep cleaning if there has been a confirmed COVID case at the venue? 

We are strictly adhering to all policies and procedures for responding to a confirmed covid case after re-opening, as directed by the state government. We are waiting for further advice from health authorities on how to update these policies after re-opening in NSW & Victoria. 

Vaccinations aren’t mandated by the government in the state that I live in. I am booking a private event at your venue, can I request only fully vaccinated staff to work at my event? 

Please let us know if you would like only vaccinated staff to work at your private function. We will confirm whether this will be possible for your function. 

Could you please clarify your policy on double-vaccination checking? 

As double vaccination will be mandatory for entry to all hospitality venues under the government public health order, our COVID marshals will be checking vaccination status for all patrons upon entry. 

What proof is required for our staff in Venues? 

Providing proof of double vaccination to management is a requirement for our employees to return to work in states where vaccination mandates apply.

In the spirit of reconciliation, Australian Venue Co. acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Australian Venue Co. is a place free from discrimination, where everyone belongs. We respect and celebrate the diversity of our communities, including people of all cultural and faith backgrounds, classes, gender and sexual identities, ages and abilities and we are committed to creating a safe and welcoming space for all.