Advance BOH Emerging

What’s on Offer

• Training and Development in AVC
• Who are the Training Team?
• Programs
• Culture and Support

Learner Resource

• What Can I Study?
• Why Learn?
• What’s in it For Me?
• Advance
• Academy
• Responsibilities of Learning
• Commitment and Communication
• Support during Study
• What Happens When I Qualify?
• FAQ’s

Manager Resource

• Benefits of Students and Apprentices
• Responsibilities of Manager
• Responsibilities of the Venue
• Supporting Students and Apprentices
• Role of a Training Facilitator
• Commitment and Communication
• Students on Advance Programs
• Students on Academy Programs
• What Happens When an Academy TM Wualifies?
• FAQ’s

Workplace Health and Safety

• Accidents and Other Emergencies

Humanforce

• Approving Time Sheets
• Availability Check
• Template Rostering to Budget
• Publish & Confirming Shifts
• How to Find Forecast to Hit Budget Labour
• Public Holiday Guide
• Humanforce Quick Links
• Daily Run Sheet
• Clocking – Geo Fence Errors

AVC Live

• Recipe Costing – Creating a Multi Item Recipe
• Goods Receiving – Recording Wastage
• Placing an order – By Template
• Placing an order – By Supplier
• Receiving an Order
• Standing Orders
• Raising a Credit
• Ordering – Petty Cash
• Ledger select
• Recipe Costing – Yield Recipes
• Recipe Costing – Batch Recipes
• Stocktake – Storage Locations
• Stocktake – Manage your Products
• Stocktake – How to

Menu Development

• Customer Profile
• Generating a Range of Ideas
• Menu Balance
• Dish Selection
• Food Costs
• GST
• Supply Considerations
• Standard Measures and Yields
• Menu Language
• Feedback
• Adjustment
• GP tracker: customer facing menu: Allergen Matrix

Health and Wellbeing

• Factors Affecting Wellbeing
• Promote Organisational Wellbeing
• Increase Team Wellbeing
• Promote Personal Wellbeing
• Seven Dimensions of Employee Wellbeing
• Effective Health and Wellbeing Strategy
• Implement an Organisational Wellbeing Strategy
• Wellbeing Program Development
• Solicit Feedback
• Employee Engagement
• Review Strategy
• Wellbeing Strategy and Change

Building Emotional Intelligence

• Emotional Intelligence
• Daniel Goleman’s 5 Elements to Emotional Intelligence
• Emotional Strengths and Weaknesses
• Work Related Stress and Stressors
• Responding to Stressors or Triggers

Leading Effective Kitchen Operations

• Introduction
• Daily Run Sheet
• Team Objectives and Work Processes
• Characteristics of Leadership
• Common Leadership Styles

Promote Team Cohesion

• The ‘how to’ of Great Feedback
• Role Model
• Participation and Accountability
• Challenges Happen – Conflict
• AVC’s Expectations
• Communicate Openly with Management
• Fundamental Principles of Open Communication
• Advantages of Open Communication
• Communication from Management to the Team

Lead and Facilitate a Team

• Performance Planning Process
• Performance Improvement Plan
• Accountability

Coordinate Teams and Individuals

• Communicate Responsibilities
• Task Allocation
• Diversity
• Practice Inclusive Behavior

Lead Effective Workplace Relationships

• Conflict Resolution
• 10 Common Signs of Conflict

Communication Strategies

• Respectful Communication
• Effective Listening Techniques

Managing Performance and Conduct

• Managing Performance and Conduct Guidelines
• Approaches for Addressing Underperformance or Misconduct
• Formal Performance Meeting Process
• Considerations when Managing Poor Performance
• Reasonable Managment Action & Procedural Fairness
• Useful Conversation Principles
• Stakeholder Input
• Document Conversations
• Support Services
• Action Follow-up & Evaluate Effectiveness
• Areas for Improvement