We may collect the following types of personal information:
telephone number and other contact details;
date of birth;
video and CCTV footage;
financial information such as any bank or credit card details – though these are held by a level 1 PCI service provider to ensure they are kept safe; we don’t see your full credit card number nor do we transmit it unless we are processing a payment over the phone or in person;
any additional information about you that you provide to us, including through your use of our venues, our websites, our online presence or through other websites or accounts from which you permit us to collect information; or
any other personal information that may be required in order to facilitate your dealings with us.
We may collect personal information either directly from you, or from third parties, including when you:
make a reservation at one of our venues, either over the phone or through an online booking form (which may be hosted by a third party);
register on our websites;
leave a business card at a venue;
redeem an offer at a venue;
attend a function at one of our venues and consent to your photograph being taken;
attend one of our venues where CCTV or security cameras are in use;
enter into a competition run by us or with one of our partner advertisers;
make an accommodation booking at one of our venues;
communicate with us through correspondence, telephone calls, or email, or when you share information with us from other social applications, online services, or websites;
or invest in our business or enquire as to a potential purchase of a business.
In addition, when you apply for a job or position with us, we may collect certain information from you (including your name, contact details, working history, and relevant records checks) from:
any recruitment consultant;
your previous employers; and
others who may be able to provide information to us to assist in our decision on whether to make you an offer of employment or engage you under a contract.
Our handling of your personal information will vary depending upon how you engage with us. We may collect, hold, use and disclose your personal information for the following purposes:
to enable you to make a reservation or booking at a venue;
to provide you with our goods and services at a venue;
to respond to your enquiry or otherwise send you information which you request;
to allow you to register to use one of our websites;
to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners;
to send you personalised ads, and to better measure advertising performance;
to administer competitions or other promotional activities or events sponsored or managed by us or our business partners;
to operate, protect, improve and optimise our website, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
to ensure the safety of patrons and manage any incidents at our venues;
to comply with our legal obligations, resolve any disputes that we may have with any of our users or patrons, and enforce our agreements with third parties; and
to consider your employment application.
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests.
Generally, information which you give to us is used to provide you with a product or service which you have requested from us. We will not use your information to market to you unless we have your implied or express consent. For example, if you enquired about our venues or entered a promotion in relation to our venues or products, we may infer your consent to receive marketing materials about those venues and services, or other venues and services which we think you may be interested in. If you receive electronic communications from us, we will always provide you with an opportunity to unsubscribe from receiving further information from us by emailing email@example.com.
our employees and related bodies corporate;
third party suppliers and service providers (including booking websites in connection with providing our services to you);
professional advisers, dealers and agents;
our existing or potential agents, business partners or partners;
our sponsors or promoters of any competition that we conduct via our services;
anyone to whom our assets or businesses (or any part of them) are transferred;
specific third parties authorised by you to receive information held by us; and/or
other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
We may disclose your personal information to third party suppliers and service providers that have electronic storage located overseas. This information is held on servers hosted in Canada and backed up to AWS servers located in the United States.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use several physical, administrative, personnel and technical measures to protect your personal information. For example:
Access to your personal information is restricted to our existing agents, business partners and service providers with authorised credentials
Copies of correspondence sent from websites, that may contain personal information, are stored as archives for record-keeping and back-up purposes only and accessible only by authorised existing agents, business partners and service providers
However, we cannot guarantee the security of your personal information.
We also use third party cookies and/or conversion application programming interfaces (Conversion APIs) provided by Meta (Facebook) and other social media platform providers, and Google (Platforms) for marketing purposes and conversion tracking. Conversion APIs are used to track and measure specific actions that users take on a website. For example, when you make a purchase, fill out a form, or sign up for a newsletter, the conversion API allows websites to send information about these actions directly to a tracking or analytics system, and we can then better understand how users are interacting with our site and can inform decisions to improve user experience or marketing strategies.
Via their cookies and APIs, the Platforms receive non-personal information that you have visited our websites or clicked on an advertisement. If you are registered with an account with the relevant Platform (for example, you have a Facebook account), the Platform can assign the visit to your Facebook account.
You can access the personal information we hold about you by emailing our Privacy Officer below. Sometimes, we may not be able to provide you with access to all your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
You can request for your personal information and data to be deleted, by emailing our Privacy Officer as detailed below.
If you are a member of The Pass App, you can also close your account within the app, which automatically deletes all personal information, relating to your The Pass App account. To do this, navigate to settings within The Pass App and select Account Management.
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us by emailing our Privacy Officer as detailed below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner’s website, available here.
Contact our Privacy Team
Australian Venue Co.
Level 3, 616 St Kilda Rd, Melbourne VIC 3004
Text can be updated in global fields.
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