Advance BOH Leader

What’s on Offer

• Training and Development in AVC
• Who are the Training Team?
• Programs
• Culture and Support

Learner Resource

• What Can I Study?
• Why Learn?
• What’s in it for Me?
• Advance
• Academy
• Responsibilities of Learning
• Commitment and Communication
• Support During Study
• What Happens When I Qualify?
• FAQ’s

Manager Resource

• Benefits of Students and Apprentices
• Responsibilities of Manager
• Responsibilities of the Venue
• Supporting Students and Apprentices
• Role of a Training Facilitator
• Commitment and Communication
• Students on Advance Programs
• Students on Academy Programs
• What Happens When an Academy TM Qualifies?
• FAQ’s

Workplace Health and Safety

• Accidents and Other Emergencies
• Kitchen Standards

Humanforce

• Manager Dashboard
• Adding Rosters into Humanforce
• Approving Time Sheets
• Availability Check
• Template Rostering to Budget
• Publish & Confirming Shifts
• How to Find Forecast to Hit Budget Labour
• Working out How Much You Can Spend on a Casual Roster from Forecast Sales
• HF sales Budget
• Hf quick links
• Daily run sheet
• Worked Hours Report
• Changing Rostering Filters
• Clocking – Geo Fence Errors

SharePoint

• Basic SharePoint Navigation

VRS

• Basic Reporting
• VRS Weekly Reporting
• VRS Weekly KPI Report
• VRS Budget vs Actual

AVC Live

• Recipe Costing – Creating a Multi Item Recipe
• Goods Receiving – Recording Wastage
• Placing an order – By Template
• Placing an order – By Supplier
• Receiving an Order
• Ordering – Standing Orders
• Raising a Credit
• Ordering – Petty Cash
• Ledger Select
• Recipe Costing – Yield Recipes
• Recipe Costing – Batch Recipes
• Creating order Templates
• Maintain Order Templates
• Identifying Unlinked Items
• Costing – Amending and Replacing Recipe Items
• Costing – Assigning Recipes to Create a Menu
• Using the Notifications Tile and Checking Notifications
• Stocktake – Storage Locations
• Stocktake – Manage Your Products
• Stocktake – How To
• Reporting – Archiving Recipes
• Reporting – Assigning POS codes

Oracle

• Job status
• Job quote
• How to Lodge a Job

Review Tracker

• Review Tracker Dashboard

Menu Development

• GP Tracker – Customer Facing Menu – Allergen Matrix

Health and Wellbeing

• Factors Affecting Wellbeing
• Promote Organisational Wellbeing
• Increase Team Wellbeing
• Promote Personal Wellbeing
• Seven Dimensions of Employee Wellbeing
• Effective Health and Wellbeing Strategy
• Implement an Organisational Wellbeing Strategy
• Wellbeing Program Development
• Solicit Feedback
• Employee Engagement
• Review Strategy
• Wellbeing Strategy and Change

Building Emotional Intelligence

• Emotional Intelligence
• Daniel Goleman’s 5 Elements to Emotional Intelligence
• Emotional Strengths and Weaknesses
• Work Related Stress and Stressors
• Responding to Stressors or Triggers
• Seek Feedback
• Developing and Managing EI in Others
• Communication Cues
• Interpersonal Communication
• Harnessing Emotional Agility
• Meeting Individual Needs – Flexibility
• Emotions and Decision Making

Leading Effective Kitchen Operations

• Effective Operations – Introduction
• Daily Run Sheet
• Team Objectives and Work Processes
• Supporting Teams
• Characteristics of Leadership
• Common Leadership Styles
• Situational Leadership

Promote Team Cohesion

• Collaboration & involving TMs
• The ‘how to’ of Great Feedback
• Issues, Concerns and Problems
• Role Model
• Supervise Team Performance
• Participation and Accountability
• Challenges Happen – Conflict
• AVC’s Expectations
• Liaise with Management – Introduction
• Communicate Openly with Management
• Fundamental Principles of Open Communication
• Advantages of Open Communication
• Communication From Management to the Team

Lead and Facilitate a Team

• Team Objectives
• Performance Planning Process
• Performance Improvement Plan
• Accountability

Coordinate Teams and Individuals

• Comminucate Responsibilities
• Task Allocation
• Intra Team Communication and Collaboration
• Diversity
• Practice Inclusive Behavior
• Cross Collaboration

Support Team

• Task Related Issues and Inefficiencies
• Problem Solve
• Development Opportunities

Lead Effective Workplace Relationships

• Leading Effective Workplace Relationships
• Conflict Resolution
• 10 Common Signs of Conflict
• Conflict Resolution Process
• Conflict Resolution Styles

Recruitment

• Human Resources
• Recruitment Process
• Onboarding
• Skills Gap Analysis
• Workforce Planning

Monitor Operational Performance

• Operational and Productivity Performance

Communication Strategies

• Respectful Communication
• Effective Listening Techniques
• Common Communication Challenges
• The 7 C’s of Communication
• Communicating Performance Feedback
• Act’ When Receiving Feedback
• Email Communication
• Difficult Conversations
• Delivery Style

Managing Performance and Conduct

• Managing Performance and Conduct Guidelines
• Approaches for Addressing Underperformance or Misconduct
• Formal Performance Meeting Process
• Considerations when Managing Poor Performance
• Reasonable Managment Action & Procedural Fairness
• Useful Conversation Principles
• Stakeholder Input
• Document Conversations
• Support Services
• Action Follow-up & Evaluate Effectiveness
• Areas for Improvement