Advance FOH Emerging

FANZO

• Sports scheduling
• POS

Worldwide Print

• Generic Collateral
• Bespoke venue artwork

Vouchers/EONX

• Helping a Customer Purchase AVC Voucher Through Website
• App Training Guide /The Pass
• Redeem a Voucher
• Creating an AVC Voucher

SharePoint

• Marketing Ideas Hub
• Venue Posters/Venue Photos Social Media
• Monitoring POS and Relevance

Menu Flow Process

• Menu Briefing
• GP Tracker Menu Process
• Menu Flow Process Beverage
• Promo Flow

Marketing Your Venue

• Ability to Develop Promotional Marketing Campaigns That are Effective in Driving Sales
• Presenting Ideas with Research Analysis

Ivvy

• Function Feedback
• Venue Site Visit Training
• What Layout is Right for your Venue and Knowing your Venues Set Up
• How to Read a BEO /Dashboard
• Debtors H&L

Armaguard

• Change Orders
• Cash Clearances and Collections -FRP

Power BI

• Workforce Planning & Why
• WFP Bev Consolidated
• Daily WFP bev
• Bev top 40
• Baseline Roster
• Efficiency Matrix
• ODM Report Wait Times
• VRS Reporting Power BI

VRS

• LAF End Of Week Reporting
• Overheads
• EON Banking H&L
• EON Commentary
• FRP – Analysis FRP Cahs Variances
• EOW Commentary
• Weekly KPI
• Budget VS Actual Report

FRP

• FRP- Introduction
• FRP- Petty cash
• FRP – Accommodation
• FRP Tenders
• FRP Gaming, KENO and TAB
• BRM Meetings
• Understanding your P&L

Converga

• Approving Invoices
• Retrieving an Invoice
• Capex Procedure
• Raising Capex Requests in SharePoint
• Coding Capex Invoice in Converga and Editing the Flow

HIGA

• Roster Training
• Public Holiday Rostering/Guide
• Part Time Agreement
• HIGA Wage

HR Venue App

• Transfer
• Variation
• Termination

Page Up

• Creating a New job
• Adding a New Applicant
• Managing Applicants in Page Up

Basic Interview Skills

• Skills Test & Interviewing

Employee Performance Management Procedure. Delivering Feedback in Constructive Manner

• Managing Workplace Absenteeism
• Managing Conduct Issues
• Managing Performance
• Probation and the Minimum Employment Period

SharePoint

• Rockstar Shift
• EAP
• Initial Care
• Incident Matrix
• Authority Inspections
• Disciplinary Discussion Templates

Elumina

• Incident Reporting
• Elumina Dashboard

Able to Clearly Communicate and Train on AVC Policies and Procedures

• Full Understanding of Venue Policy & Procedure
• All Safety and Compliance 100% completion
• Beerline Cleaning

Payroll

• Timesheet Exemption
• Cut off/Processes

Promotes Positive Mental Health in Venue

• Safe Spaces

Training

• AVC New Starter Training Day
• EEO / Harassment & Bullying Training
• Food Handling Course Internal
• CPR Training – First aid certificate – Certificate on File
• Gaming Venue – RCG Licence (if required)
• TAB venue – TAB Licence and TAB Management Training (if required)
• WHSR Training Certificate
• NSW/QLD Accredited Manager (if applicable)
• Licensee First Step Certificate on File

Workplace

• Workplace 101

H&L

• Mix & Match
• Check to see any variances in my COGs
• How to Check a Product Recipe
• How to Check What Decrements from a Product
• How to Print a Tax Invoice for Tables and Functions
• Inter Venue Stock Transfer
• How to Add a Button Onto your Keymaps
• Sales Reports
• Venue Stock Transfer
• Running EOW After Stocktake
• Discounts
• How to Run Cost Analysis Reports
• PLU Sales Ranking
• H&L Stock
• Setting up Stocktake Group Selection
• Invoicing
• Reports
• Why Does POS ask for INV Codes part1
• why does POS ask for INV Codes part2
• What is sysinfo
• Adding a New User
• Stocktake Pocedure

HumanForce

• Approving Time Sheets
• Availability check
• Manager Dashboard
• Template Rostering to Budget
• Publish & Confirming Shifts
• How to Find Forecast to Hit Budget Labour
• Working Out How Much you Can Spend on a Casual Roster From Forecasted Sales
• Hf quick Links
• Pulling a Daily Run Sheet From HF
• Worked Hours Report
• Changing Rostering Filters
• Adding a Roster Into HF
• Adjusting Timesheets
• Forecasting Sales in HF
• Adding Black Outs
• Public Holiday Worked VS Not Worked

Soundtrack

• How to Add Playlists
• Volume Control-In Venue System

Oracle

• Job Status
• Job Quote “Job quote, awaiting SOM – oracle”
• How to lodge a job

Review Tracker

• Dashboard
• Replying to Reviews
• Keywords Deep Dive

Muse Training

• Muso introduction
• Logging Into Muso
• Getting Familiar with the Platform
• Booking Process Overview
• My Acts
• Inviting New Suppliers
• Muso Booking Commissions
• Drafting Events in your Calendar
• Time Savers
• Sending Offers to Artists in the Venue Roster
• Agent Booked Events
• Draft Vs Booked Gigs
• Weekly Timesheet Review
• How Payments Work in Muso
• Muso Help Centre
• In App Tutorials
• AVC SharePoint
• Contacts

Security Staff Management and CCTV Operations

• Can Liaise with Security and Roster on Shift
• Can Save CCTV Footage on Hard Drive
• Full Understanding of CCTV Operations Venue Specific
• When Would CCTV Footage Need to be Saved

Health and Wellbeing

• Factors Affecting Wellbeing
• Promote Organisational Wellbeing
• Increase Team Wellbeing
• Promote Personal Wellbeing
• Seven Dimensions of Employee Wellbeing
• Effective Health and Wellbeing Strategy
• Implement an Organisational Wellbeing Strategy
• Wellbeing Program Development
• Solicit Feedback
• Employee Engagement
• Review Strategy
• Wellbeing Strategy and Change

Building Emotional Intelligence

• Emotional Intelligence
• Daniel Goleman’s 5 elements to Emotional Intelligence
• Emotional Strengths and Weaknesses
• Work Related Stress and Stressors
• Responding to Stressors or Triggers
• Seek Feedback
• Developing and Managing EI in Others
• Communication Cues
• Interpersonal Communication
• Harnessing Emotional Agility
• Meeting Individual Needs – Flexibility
• Emotions and Decision Making

Leading Effective Operations

• Effective Operations – Introduction
• Daily Run Sheet
• Team Objectives and Work Processes
• Supporting Teams
• Characteristics of Leadership
• Common Leadership Styles
• Situational Leadership

Promote Team Cohesion

• Collaboration & Involve TM
• The ‘how to’ of Great Feedback
• Issues, Concerns and Problems
• Role Model
• Supervise Team Performance
• Participation and Accountability
• Challenges Happen – Conflict
• AVC’s Expectations
• Liaise with Management – Introduction
• Communicate Openly with Management
• Fundamental Principles of Open Communication
• Advantages of Open Communication
• Communication From Management to the Team

Lead and Facilitate a Team

• Team Objectives
• Performance Planning Process
• Performance Improvement Plan (PIP)
• Accountability

Coordinate Teams and Individuals

• Communicate Responsibilities
• Task Allocation
• Diversity
• Practice Inclusive Behavior
• Intra team communication and Collaboration
• Diversity
• Cross Collaboration

Support Team

• Task Related Issues and Inefficiencies
• Problem Solve
• Development Opportunities

Lead Effective Workplace Relationships

• Leading Effective Workplace Relationships
• Conflict Resolution
• 10 Common Signs of Conflict
• Conflict Resolution Process
• Conflict Resolution Styles

Recruitment

• Human Resources
• Recruitment Process
• Onboarding
• Skills Gap Analysis
• Workforce Planning

Monitor Operational Performance

• Operational and Productivity Performance

Communication Strategies

• Respectful Communication
• Effective Listening Techniques
• Common Communication Challenges
• The 7 C’s of Communication
• Communicating Performance Feedback
• Act When Receiving Feedback
• Email Communication
• Difficult Conversations
• Delivery Style

Managing Performance and Conduct

• Managing Performance and Conduct Guidelines
• Approaches for Addressing Underperformance or Misconduct
• Formal Performance Meeting Process
• Considerations When Managing Poor Performance
• Reasonable Managment Action & Procedural Fairness
• Useful Conversation Principles
• Stakeholder Input
• Document Conversations
• Support Services
• Action Follow-up & Evaluate Effectiveness
• Areas for Improvement

Understands and Enforces all General Legislative Requirements

• RSA
• Liquor License
• Gaming
• Food Safety
• Tobacco

Ebev

• Ebev Overview
• How to Place an Order Through Ebev
• Purchase Orders & Invoicing 1
• Purchase Orders & Invoicing 2
• Purchase Orders & Invoicing 3
• How to Create Order Templates

Pokies

• Cashing in a Ticket
• RSG Refresher
• Payout
• Trouble Shooting all Gaming Machines
• Compliance
• Clearance ORT Cash Redemption Terminal
• Balancing the Safe
• VRS Banking
• EON VRS
• Entering Turnover Revenue
• Gaming Room Maintenance
• EOM Reporting, VRS
• EOM Reporting Max Gaming Balance Report

Keno

• Entering in VRS
• Balancing Safe
• TAB Cheques
• Processes

TAB

• Gaming Compliance

Order at Table (Me&u)

• Edit & Add Specials
• Wait Times & Removing Sold Out Items
• Using Reports and Their Functions
• Specials Set by OAT
• How to Add Pick up to your Me&u
• How to Set-up Pre-orders to Private

ODM/Trouble Shoot

• Google Chrome Updates -Trouble Shoot
• How to Send New Products to ODM
• How to Increase/Decrease the Size of your ODM Screen
• Turning on Auto Expedite

Pass Operations – 7Rooms

• Bookings/General Reservation (IPAD) 1
• Bookings/General Reservation (IPAD) 2
• Bookings/General Reservation (IPAD) 3
• Manage Servers
• Editing your Floor Plan
• Auto Assigning/Assigning Tables (IPAD)
• Creating a Waitlist/Walk in Tables
• How to Collect, Store & Charge Credit Cards
• Pre-shift (IPAD)
• Managing Client Profiles
• Customising your Pre-shift Filters

Uber Eats

• Reviews
• Charging off Uber Eats at EON
• Removing OOS Items
• Updating Trading Hours /Holiday Hours
• Adding New Items or Categories
• Refund Process
• Operations

AVC Live

• Placing an Order Bar Fruit & Consumables
• Placing an Order by Template
• Maintaining Order Templates
• Receiving an Order
• Creating Order Templates
• Placing an Order by Supplier
• Raising a Credit
• Recording Wastage

Product Knowledge

• Wine -Know your Venue
• Product Knowledge – Beer
• Beer Basics
• Beer
• Wine Basics

Cellar Management

• Cellar Maintenance

RMS

• AVC Room Standards
• AVC Room Standards Continued -Standardised Room Items
• AVC Room Standards, Continued – Fixtures Schedule
• AVC Room Standards Continued – Standard Bed
• AVC Room Standards Continued – Finishing
• AVC Room Standards Continued – Room Set-up
• RMS System
• Reservations/Payments – Creating a Credit Card Token/Stripe Payment Gateway
• Payments – Creating a Credit Card Token/Stripe Payment Gateway
• Front Office
• SOP Front Office
• Finance/Accommodation
• Guest Experience