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Australian Venue Co. Limited (ABN 14 607 666 348), Queensland Venue Co. Pty Ltd (ABN 57 079 861 626) and their related bodies corporate (Australian Venue Co.) are committed to the responsible service of alcohol (RSA) to ensure a healthy, safe and friendly environment for our patrons and team members in accordance with all regulatory requirements and with community expectations.
As a licensee, harm minimisation and responsible service of alcohol is a key objective of Australian Venue Co.; we have strict measures and practices in place to reduce the risks of alcohol misuse and abuse on our licensed premises. We strive to provide an enjoyable, safe and welcoming environment for all our patrons.
All team members involved in the sale, supply or service of liquor must hold a recognised RSA Certificate or equivalent valid in the State or Territory in which they work.
Accordingly, all team members involved in the sale, supply or service of alcohol must provide original documentation as proof of having obtained a recognised RSA Certificate or equivalent upon commencing work with Australian Venue Co. RSA refresher courses must be undertaken in accordance with regulatory requirements.
Australian Venue Co. is aware of the potential for people under the age of 18 to purchase or consume alcoholic beverages on Australian Venue Co. premises. Accordingly, Australian Venue Co. is committed to taking all possible measures to ensure minors do not purchase or consume alcohol.
Venue team members endeavour to prevent underage drinking by requesting photo identification from any persons who appear under 25 years of age and only accept the approved forms of photo ID as permitted under applicable State or Territory law.
Team members understand it is an offence to:
Australian Venue Co. does not sanction or approve any promotions that may encourage the rapid or excessive consumption of alcohol in any of its venues which may lead to intoxication. Team members are required to encourage and promote responsible consumption of alcohol.
The service of alcohol requires team members to make assessments about refusing alcohol when it is perceived that another drink will result in intoxication. Team members have the full support of management in making such assessments.
All team members have the right to refuse service or entry to any patron who displays signs of undue intoxication.
Australian Venue Co. acknowledges its duty of care to patrons by taking all reasonable steps to ensure their safety while on the premises and, in cases of intoxication, to facilitate their smooth departure from the premises.
Abusive, argumentative, indecent or violent behaviour is not tolerated, and offenders will be removed from Australian Venue Co.’s premises.
In the spirit of reconciliation, we acknowledge the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
We are a place free from discrimination, where everyone belongs. We respect and celebrate the diversity of our communities, including people of all cultural and faith backgrounds, classes, gender or sexual identities, ages and abilities and we are committed to creating a safe and welcoming space for all.
