Privacy Collection Statement

By entering your booking details into our Website Forms you have provided Australian Venue Co. Limited (AVC, we, us or our) with your personal information.

Our Privacy Policy contains general information about how we will handle and hold your personal information, and how you can contact us to seek to access or correct your personal information or make a complaint. In addition to our Privacy Policy, this notice provides the following further information about our collection and handling of your personal information:

Why is Australian Venue Co. collecting your personal information?

We may collect the following types of personal information:

email address;
telephone number and other contact details;
date of birth;
any additional information about you that you provide to us on your form submission, so that we can record & process your enquiry.

We may also use it to get in touch with you about other goods or services we think you might be interested in if you choose to receive such information.

What it means if you don’t provide your personal information to us

If you choose not to provide your personal information, it may impact how we can identify and verify your booking/reservation, or contact you about any changes or enquiries you have at our venues.

Who we might disclose this type of personal information to

In order to fulfill the purposes described above, we may need to share your personal information with certain third parties, such as our contractors and service providers who help us operate our business, on a need-to-know basis only (and subject to confidentiality requirements).  We don’t expect that we will disclose your personal information to any people or organisations who are located overseas.

How do you make a complaint?

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us by emailing our Privacy Officer below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner’s website, available here.

Contact our Privacy Team
Australian Venue Co.
Level 3, 616 St Kilda Rd, Melbourne VIC 3004

In the spirit of reconciliation, Australian Venue Co. acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Australian Venue Co. is a place free from discrimination, where everyone belongs. We respect and celebrate the diversity of our communities, including people of all cultural and faith backgrounds, classes, gender and sexual identities, ages and abilities and we are committed to creating a safe and welcoming space for all.