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Last Updated: 01/07/2025
By entering your booking details into our Website Forms you have provided Australian Venue Co. Limited (AVC, we, us or our) with your personal information.
Our Privacy Policy contains general information about how we will handle and hold your personal information, and how you can contact us to seek to access or correct your personal information or make a complaint. In addition to our Privacy Policy, this notice provides the following further information about our collection and handling of your personal information:
Why is Australian Venue Co. collecting your personal information?
We may collect the following types of personal information:
We or our trusted third party business partners and service providers may also use it to get in touch with you or present you with personalised advertising materials about other goods or services we think you might be interested in.
What it means if you don’t provide your personal information to us
If you choose not to provide your personal information, it may impact how we can identify and verify your booking/reservation, or contact you about any changes or enquiries you have at our venues.
Who we might disclose this type of personal information to
In order to fulfil the purposes described above, we may share your personal information with certain third parties, such as our contractors and service providers who help us operate our business, on a need to know basis only (and subject to confidentiality requirements) as well as third party business partners and service providers to send you personalised ads, and to better measure advertising performance. This may include disclosure to third party service providers and business partners that access or store data from overseas locations, including service providers and business partners located in Canada, the United States, the United Kingdom and the European Union.
How do you make a complaint?
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us by emailing our Privacy Officer below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner’s website, available here.
Contact our Privacy Team
privacy@ausvenueco.com.au
Australian Venue Co.
Level 16, 242 Exhibition Street, Melbourne VIC 3000
In the spirit of reconciliation, we acknowledge the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
We are a place free from discrimination, where everyone belongs. We respect and celebrate the diversity of our communities, including people of all cultural and faith backgrounds, classes, gender or sexual identities, ages and abilities and we are committed to creating a safe and welcoming space for all.
